Frequently Asked Questions (FAQ)

Orders ship within 1–3 business days, Monday through Friday, excluding holidays. Estimated delivery is 2–7 business days after dispatch.

Standard U.S. shipping is $7.99. Qualifying orders of $90 or more after discounts and before taxes receive free standard shipping. We currently ship within the United States only.

Use your shipping confirmation email or visit Track Your Order to sign in to your customer account. Tracking becomes available when your order ships.

Request approval within 14 calendar days of delivery. Mail the approved return within 7 calendar days of approval. Eligible items must be unworn, unwashed, in original condition, and have their tags attached. Returns receive store credit within 5 business days of receiving and inspecting the item. Store credit never expires.

Clearly marked clearance/final-sale items and gift cards cannot be returned. Purchases using the 15% promotion remain eligible unless marked final sale. Customers pay return shipping; original shipping is nonrefundable except for wrong or defective items. See our Shipping & Returns page for full details.

Buy at least two eligible non-clearance clothing items and save 15% automatically. Clearance items and gift cards are excluded and do not count toward the two-item minimum.

Review the verified fit notes and model size on each product page and our Size Guide. Davena is 5′4″ and wears different sizes depending on the product. Fit varies by garment.

Email support immediately. Changes or cancellations cannot be guaranteed after processing begins or the order ships.

Local pickup is not offered at checkout.

Use the payment options displayed at checkout. Availability may vary by customer and device.

Our team is here for you. Email support@visionsbyvena.com or use Contact Us. We respond within 3 business days, Monday through Friday, excluding holidays.