VISIONS BY VENA
SHIPPING & RETURNS
Everything you need to know about order processing, delivery, tracking, and returns.
SHIPPING INFORMATION
Click any question below to view the details.
How long does it take to process my order?
Orders are generally processed within 1–3 business days. Processing times may be longer during holidays, promotional events, new product launches, or periods of high order volume.
Business days do not include weekends or holidays.
How long does shipping take?
Standard delivery generally takes 2–7 business days after your order has been processed.
Delivery times are estimates and may be affected by carrier delays, severe weather, holidays, or other circumstances outside our control.
Do you offer free shipping?
Yes. Free standard shipping is available on qualifying U.S. orders of $90 or more after discounts and before taxes.
Orders below the free-shipping threshold will have shipping calculated at checkout.
How do I track my order?
You will receive a shipping confirmation email with tracking information once your order has shipped.
Please allow up to 24 hours for the carrier’s tracking system to update after receiving your tracking number.
What happens if my package is delayed?
Carrier delays can occasionally occur. First, review the latest tracking update provided by the shipping carrier.
If your tracking has not updated for several business days, contact us at support@visionsbyvena.com with your order number.
What if my package is marked delivered but I cannot find it?
Check around your delivery location, mailbox, front desk, leasing office, and with household members or neighbors.
Carriers may occasionally mark packages delivered before the actual arrival. Please allow 24 hours, then contact the carrier and our support team if the package is still missing.
Can I change my shipping address?
Contact us immediately after placing your order. We cannot guarantee changes once an order has entered processing or shipped.
Visions by Vena is not responsible for orders delivered to an address entered incorrectly at checkout.
RETURN INFORMATION
Review the requirements before sending an item back.
What is your return policy?
Eligible merchandise may be returned within 14 days of delivery.
Items must be unworn, unwashed, free of stains, makeup, deodorant, smoke, perfume, pet hair, and other odors. All original tags must remain attached.
Which items cannot be returned?
Final-sale merchandise, gift cards, worn items, washed items, damaged items, and merchandise returned without original tags are not eligible for return.
Additional hygiene-sensitive items may also be marked final sale on the individual product page.
How do I start a return?
Email support@visionsbyvena.com with your order number, the item you wish to return, and the reason for the return.
Do not mail an item back until you receive return instructions from our customer-support team.
Are original shipping charges refundable?
Original shipping charges are nonrefundable unless the return is the result of an error by Visions by Vena.
Return-shipping costs are the customer’s responsibility unless otherwise approved by our support team.
How long does it take to receive my refund?
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds are issued to the original payment method. Processing times vary by bank or payment provider.
Do you offer exchanges?
The fastest way to obtain a different size or style is to return the eligible original item and place a new order.
Availability cannot be guaranteed while a return is being processed.
What if I received the wrong or damaged item?
Contact support@visionsbyvena.com as soon as possible with your order number and clear photos of the item and packaging.
Claims should be submitted promptly after delivery so our team can review and resolve the issue.
STILL NEED HELP?
Our team is here for you.
Reach out and we’ll respond as soon as possible.