Refund policy

Visions by Vena — Returns & Store Credit

Eligible returns are accepted for store credit. Please request approval within 14 calendar days of delivery by emailing returns@visionsbyvena.com with your order number, the item, and the reason for return.

Return eligibility

Items must be unworn, unwashed, in original condition, free of stains, makeup, deodorant, odors and pet hair, with original tags attached. Clearly marked clearance/final-sale merchandise and gift cards cannot be returned. Purchases using our buy 2 or more, save 15% offer remain eligible unless the item is marked final sale.

Sending your return

Wait for approval and return instructions before mailing anything. Mail your approved return within 7 calendar days of approval. Customers pay return shipping. There is no restocking fee.

Store credit

Approved returns receive store credit for the amount paid for the returned merchandise after discounts. Credit is issued within 5 business days of receiving and inspecting an eligible return. Store credit does not expire. Original shipping charges are nonrefundable except for wrong or defective items. Ordinary returns are not refunded to the original payment method.

Wrong or defective items

Email returns@visionsbyvena.com promptly with your order number and clear photos of the item and packaging. We will arrange a replacement or refund and cover applicable return shipping and original shipping charges.

Exchanges

Return your eligible item for store credit and use the credit to order a different size or style. Availability is not guaranteed.

Customer support responds within 3 business days, Monday through Friday, excluding holidays.