Shipping policy

Visions by Vena — Shipping Policy

We currently ship within the United States.

Processing

Orders ship within 1–3 business days. Business days are Monday through Friday, excluding holidays. Processing time is separate from delivery time.

Standard shipping

Standard shipping is $7.99 for orders below $90. Free standard shipping applies to qualifying U.S. orders totaling $90 or more after discounts and before taxes.

Estimated delivery is 2–7 business days after dispatch. Delivery estimates are not guarantees; carrier delays, weather, and holidays may affect arrival.

Tracking

When your order ships, we email your tracking information. Allow up to 24 hours for the carrier to update tracking. You can also view available tracking through your customer account.

Pickup

Local pickup is not offered at checkout.

Order issues

Check your address carefully before ordering. Contact support immediately to request an address correction; changes cannot be guaranteed after processing begins or the order ships.

If tracking shows delivered but you cannot find the package, check your mailbox, delivery area, household members, and neighbors. Allow 24 hours, then contact the carrier and support@visionsbyvena.com with your order number.

For delayed shipments or other questions, email support@visionsbyvena.com. We respond within 3 business days, Monday through Friday, excluding holidays.